In our hotel we try to create a comfortable and friendly atmosphere for all our guests. Therefore, we have developed a number of rules aimed at maintaining order and home environment.
ACCOMMODATION RULES IN HOTEL.
The hotel is intended for temporary residence of citizens for a period agreed with the hotel administration. At the end of the agreed term resident must vacate the room at the request of the administration. If you wish to prolong your stay, this must be arranged with the administrator not later than 2 hours before check out time – 12 p.m. local time.
1. The mode of operation of the hotel – hour.
2. A room in the hotel available to citizens only upon presentation of a passport.
3. The hotel administration has the right to conclude a contract for the booking of seats. Subject to availability of seats the administration is taking bookings from legal and physical persons in written form. When booking the accommodation or the free settlement guest chooses room category, and the right to select the specific numbers belonging to this category, rests with the management of the hotel. When you make a prepayment for the first night at time of booking – your booking is considered guaranteed and will be cancelled if you miss more than a day. In case of no show or late cancellation (less than 3 days before date of arrival) are subject to a penalty of one night stay. If you are late will be charged for actual number but not more than a day. In case of non-paid rooms booked through no fault of the hotel, hotel not responsible. Without Deposit your reservation is not considered guaranteed and will be cancelled if guests have not arrived by 18:00. The hotel administration has the right to refuse accommodation to guest in a state of alcoholic or narcotic intoxication, even at a guaranteed reservation.
4. The price includes:
call ambulance, medical emergency;
- call a taxi;
- use of hospitality in the bathroom and hallway,
the television channels;
- room delivery of correspondence received;
the Wake - up call;
5. Payment for accommodation, services and additional services shall be performed at applicable rates, approved hotel management (roster on extra services attached).
6. Check in time is 14:00.
7. Payment for accommodation is charged in accordance with the uniform checkout time – from 12 o'clock current day local time.
8. In the case of free settlement up to the current hour from 0:00 to 6:00 charged as a full day, from 6:00 to 14:00 – hourly payment (early check in).
9. When staying for more than a day (24 hours) will be charged per day regardless of time of arrival and departure.
10. In case of delayed check-out after check-out time of no more than 6 hours is hourly pay.
11. If you departure is delayed from 6 to 12 hours after checkout time will be charged for half a day.
12. When leaving after more than 12 hours after checkout time payment for a full day.
13. Unforeseen cleaning, change of linen and towels at an additional cost.
14. Resident agrees to:
- to observe the established hotel policies;
- observe cleanliness;
- strictly follow the fire safety rules;
- be liable for any loss or damage to the hotel property three times its value.
15. The hotel is prohibited:
- leave unauthorized persons, and send them a card – room key;
- keep flammable materials, weapons;
- rearrange the furniture in the room;
- stay in the room after 23:00 without registration (provide passport) and payment;
to be on site with animals.
We ask You to respect other guests staying in nearby rooms. Please between 22:00 and 7:00 mute TV sound, avoid loud conversation and laughter.
16. In case of forgotten things the administration takes steps to return them to their owners. If the owner is not found, the administration says the find to the police or local authority.
17. In the absence of the guest's place of residence without warning for more than a day (according to checkout time), the hotel administration has the right to establish a Commission and make an inventory of the property which is in the room.
18. Money and valuables not stored in the safe administration of is not responsible.
19. In the event of complaints from consumers, the administration takes all possible measures to resolve the conflict under the law.
20. Book reviews and suggestions is at the reception of the hotel and is issued at the request of the guest.
21. In cases not covered by these rules, the administration and the customer follow the existing legislation of the Russian Federation.